FAQs – EchoPhoto

Orders

After processing your payment, you'll receive an email confirmation/instruction depending on the payment channel you have chosen.

We aim to process orders for dispatch within 2 business days once payment is confirmed.

Our warehouse team is very quick to process and ship out orders. Before we begin processing your order immediately, we are unable to guarantee that an order can be modified or cancelled after it's been submitted. If the order is not yet shipped and you wish to have it modified or cancelled, do take note that certain payment fees may not be readjusted or returned. Please contact us so we can discuss your options.

Absolutely! You will receive email updates on every pertinent milestone of your order.

We accept the following payment methods:

Credit/Debit Cards
PayPal
e-Wallets
GrabPay
QRPh
Bank transfer

Our website is SSL (secure sockets layer) certified. It's the standard technology for keeping the internet connection secure and safeguarding sensitive data that is being sent between your device and our server, preventing criminals from reading and modifying information transferred.

Shipping

Disclaimer: All customers acknowledge and accept that all our courier services are operated by independent third-party companies, and we do not assume any responsibility or liability for any deficiency in the service on part of these courier companies. Further, we shall not be responsible in any manner whatsoever to orders lost in transit by accident, theft, natural calamities (an act of God) or any other reason, outside the control of, or not arising out of any willful act or default by our company.

Standard: Goods picked up by the courier (i.e. J&T Express) are routed to their central hub for sorting and delivery the following days (Nationwide)
Request for Pickup: Option where you can choose to pick up your order either by yourself or thru a third-party service (i.e. Grab, Lalamove, etc)

Absolutely! Just choose "Pickup" option at checkout. Please give us time to process the order and notify you when it's ready.

Once your order is shipped, you will be notified via email. In it you will also receive the tracking details. The shipping lead time largely depends on where you are located. Here are the available options and their estimated based on standard shipping lead times exclusive of holidays and weekends:

Metro Manila: 1-2 business days
Greater Manila: 3-5 business days
Luzon: 3-5 business days
Visayas: 5-8 business days
Mindanao: 5-8 business days

We stand behind our products and services. But we know that there are times when orders may arrived at your doorstep incorrectly, damaged, or missing an accessory. Please report any missing or product issues within 5 days once you've received the order. Please email us so we can help you. Make sure to indicate your Order ID #. Thanks.

The courier will re-attempt the delivery twice at no cost before tagging the delivery as "failed." Once tagged "failed," parcel will be returned to us with an additional cost charged to your account. We shall inform you via email of this additional cost so that you can settle this prior to the re-attempt. Subsequently, we will re-ship the order and provide you the update tracking information.

Please message us immediately so that we can check if we can still amend the shipping details.

But if the order has been shipped, then you shall bear the cost of the return and re-shipping at another date. In this case, a separate email with instructions will be sent. Should you refuse to have the order re-shipped, we would not be able to refund all the incurred shipping fees. If in case the parcel cannot be returned to us, unfortunately we will not be able to provide a refund for the order or any shipping fees.

In some cases, yes. Please reach out to us about this.

Warranty

Liability Release: We are not liable for damage to cameras, equipment, clothing, or anything in your surrounding environment as a result of using any products obtained from us or our authorized retailers. We are also not liable for bodily injury to yourself or others as a result of using said products.

We only cover warranty, if applicable, to products purchased via this website or through our authorized retailers

Here are some guidelines to determine if your purchase is eligible for a claim:

Product was purchased directly from this website
The nature of the problem is not related to usage abuse, wear and tear, cosmetics, or power issues
The product and all its stitched labels have not been tampered in any way

If your product does not satisfy the above criteria, is purchased overseas or through an unauthorized retailer, we won't be able to process your claim. If you received your product as a gift, please ask the original purchaser to get in touch with us so we can verify. If you're still unsure, feel free to email us.

Peak Design and Toshi products come with a lifetime warranty. Take note that "lifetime" refers to the life of the specific product model in the market. At our prerogative, claims for discontinued or unavailable product models may not be warranted.

Matador, Scrubba, Nanobags and Cu+Care products come with a 1-year warranty.

Warranty covers:

Manufacturing defects that affect the core functionality of the product
Failures or breakages that render part or all of your product to become non-functional

Warranty does not cover:

Cosmetic blemishes, scratches, stains, wear & tear, and the like
Damage from accidents, misuse, or neglect from external forces like drops, impacts, abrasions, or punctures
Damage or defects caused by any power source

It's very simple. To start a warranty claim, please include the following information in your email:

Complete name
Mobile No.
Complete address
Order number / proof of purchase
Date of purchase / Retailer name
Product Details (Product name, model, color, serial)
Photos/videos showing clear evidence of the defect (full product shot, close-up photo of defect, etc.)
A short paragraph explaining the problem

Please send the email to info@echophotoph.com with the subject line: "RF: Warranty."

Once received, give us about a week to check and get back to you.

Once you've emailed the complete information to us, please give us a week to check. We will need to access our database, and may need to also process the claim on your behalf with our principals overseas. You will receive an email once we have received an update.

All warranty claimants will be financially responsible for the inbound costs associated with their approved replacement SKUs. Please note that this cost is distinct from, and in addition to, any standard shipping or final-mile delivery fees incurred during the fulfillment process

If your warranty claim is approved, we shall inform you about it and ask you to send back your defective unit prior to any replacement ship out. Please take note that we may issue, at our prerogative, warranty replacements from our stock of open-box, gently-used, or refurbished items. We may also ask you to retain some components that are not related to the claim. All warranty replacements are quality-checked and certified to be clean and fully-functioning, and come with the same lifetime guarantee as your original purchase.

We may not be able to extend a warranty claim but you may write us so we can explore other options.